In recent years, there have been many discussions about AI, and many AI-related industries and products are constantly developing. However, for product bulk sms service managers, can AI be applied to product requirements analysis? Do you want to help build a product better? The author will bring us a series of analysis. Can AI artificial intelligence technology help us better analyze user demand for products? Are there any good usages and cases? Due to the needs of my work, I have studied many domestic and foreign AI artificial intelligence products in recent years, and have also done some projects. Therefore, I would like to do a series of articles on how to apply AI artificial intelligence bulk sms service technology to products, marketing and operations, and put my own Some research is precipitated, and I hope to inspire and help readers.
Problems when the product collects user needs There are many sources of general needs in our work, including: 1. The need for self-indulgence bulk sms service Basically, it was discovered by looking at the functions of competing products or felt that users may have such or such needs. This demand lacks data support, and whether it is what users need remains to be verified. 2. Demand from the boss/superior Most of them are also obscenity, and a few refer to user feedback and competing products, which lack data support as well. Whether it is what users need remains to be verified. 3. User needs for sales feedback This kind of demand is said to come from customers, but sales are often more concerned about their own performance and orders, so many of them come from large customers who bulk sms service sell themselves, or those customers who are expected to sell orders, so these needs are often exaggerated or mentioned. to a higher position.
In addition, the actual scenario of the user may be misinterpreted in the communication with the sales. 4. User needs from customer service feedback The user bulk sms service needs of customer service feedback are quite fair, because there are not many performance components. However, it is necessary to establish a good demand feedback channel. In addition, like the demand for sales feedback, most of the customer service personnel have insufficient professional understanding of product requirements and functions, resulting in some requirements being misinterpreted or omitted. 5. The product itself communicates with users to collect needs I think this kind of first-hand demand is bulk sms service the most reliable, and it is possible to deeply understand the user's scenarios and real needs during the communication process.